1. Send your enquiry with the right job details
Start by sending your job request through the enquiry form on our contact page. Sizes, material and finish are what we quote and plan the work from. Tell us what you need, the size, quantity, preferred material or garment, the town or site for delivery, and when you need it by. If you already have artwork, you can mention that too.
For signage and large format work, measurements matter. For embroidery, we need garment type, thread colours and the number of items per size. For branded gifts and PPE, we check the product choice, print area and any colour limits before moving ahead.
- Tell us the item type, size and quantity
- Add your deadline and delivery location
- Include artwork files if you have them
- Say whether you need design help or setup only
2. Quote review and approval before we start
Once we have the job details, we prepare a quote based on materials, labour, finishing and delivery if needed. This step helps keep the job accurate from the beginning. If anything needs adjusting, we will ask questions before production starts so there are no surprises later.
After you accept the quote, we move the order into production planning. For larger runs or site work in Rustenburg CBD, Tlhabane, Phokeng, Kroondal or mining areas around Bojanala, we may confirm access times, loading points and any site rules before booking the job into the schedule.
- Quote is based on the exact job spec
- Changes are confirmed before production
- Site rules and access details are checked for installations
- Approved jobs are scheduled into the production queue
3. Artwork setup and proof sign-off
If your artwork is ready, we check it for print or embroidery suitability. If it is not ready, our graphic design team can set it up for the correct size, layout and output method. This is important for banners, stickers, business stationery, cloth branding and vehicle graphics because each product needs different file settings.
Before we print or stitch, we send a proof or layout for approval where needed. Please check spelling, phone numbers, colours, sizes and logo placement carefully. Once approved, the artwork is locked in and we proceed. Small changes after approval can cause delays, so it is best to review every detail properly.
- Artwork is checked for correct size and format
- Proofs are sent for sign-off where required
- Text, logos and colours must be checked by the client
- Approved artwork moves straight to production
4. Production for print, embroidery and signage
Production depends on the product. Large format printing goes through print, drying and finishing. Banners may be trimmed and eyeletted. Stickers are cut and laminated where needed. Embroidery orders are digitised first, then stitched onto the selected garments. Signage jobs may include vinyl cutting, mounting, framing or prep for installation.
Our production team works with the order size and the urgency of the job. Some items can be turned around quickly, while others need extra care for finishing or fitting. We plan around supply availability, load-shedding and weather, especially for outdoor work and deliveries in the North West heat or during rainy periods.
- Printing, cutting and finishing are handled in stages
- Embroidery starts with digitising and stitch planning
- Outdoor signage is prepared for weather exposure
- Load-shedding and site conditions are factored into scheduling
5. Collection, delivery and installation arrangements
When the order is ready, we arrange collection or delivery depending on the job. Smaller items such as stationery, stickers, gifts and embroidered apparel can usually be collected from our Rustenburg CBD base or sent out for delivery. Larger signage, gazebos, banners and vehicle branding may need setup or fitting on site.
If delivery is required, we confirm the location, contact person and receiving times. For installations, we also check wall surfaces, vehicle access, weather and any municipal or site restrictions. This keeps the job moving without unnecessary hold-ups and it helps protect the finished product.
- Collection can be arranged from our Rustenburg base
- Delivery is planned around the site or receiving point
- Installations need access details and timing confirmation
- Outdoor jobs may be moved if weather makes fitting unsafe
6. Final checks and aftercare once the job is complete
Before we hand over a finished order, we do final checks on the print, stitching, fitment or installation. We look at colour, alignment, finishing and general presentation. If something needs attention, it is dealt with as part of the handover process so the job leaves in proper condition.
After the order is complete, keep your proof, quote and job reference together for reorders. That makes repeat work faster for schools, mines and businesses that need the same branding again later in the year. If you have an ongoing supply requirement, we can also help plan repeat runs so stock does not run too low.
- Final inspection is done before release or sign-off
- Job records help with repeat orders
- We can assist with ongoing supply planning
- Reorders are easier when the original artwork is on file
